Shipping Policy

Pixel Print Co.

At Pixel Print Co., we create custom printed products made specifically for each customer. Our shipping process begins after your order has been produced and quality checked.

Processing & Production Time

Because all products are custom-made, production times may vary depending on:

Product type
Order quantity
Artwork approval
Current production schedule

Production begins after payment is received and all required artwork and order details have been confirmed.

Estimated production times may be provided during the ordering process or through customer communication.

Shipping Locations

We currently ship orders to:

Canada
United States

If you have a special shipping request, please contact us before placing your order.

Shipping Times

Delivery times depend on:

Shipping destination
Shipping carrier
Selected shipping method
Weather conditions
Holidays
Customs processing (for applicable orders)

Shipping times are estimates and are not guaranteed.

Once an order has been shipped, delays caused by the shipping carrier are outside of Pixel Print Co.’s control.

Tracking Information

When tracking is available, tracking details will be provided after your order has been shipped.

Please ensure your shipping address is correct before completing your order. Pixel Print Co. is not responsible for delays or lost packages caused by incorrect shipping information provided by the customer.

Shipping Damage

We carefully package orders before shipment. If your order arrives damaged, please contact us within 7 days of delivery and provide:

Order number
Photos of the damaged product
Photos of the packaging

We will review the issue and determine the appropriate solution.

Lost or Delayed Packages

Once an order has been shipped, delivery is handled by the selected shipping carrier.

Pixel Print Co. is not responsible for delays caused by:

Carrier issues
Weather conditions
Incorrect addresses
Customs delays
Events outside our control

We will assist customers in contacting the carrier when necessary.

International & Customs Fees

For shipments to the United States, customers may be responsible for any applicable customs charges, duties, taxes, or fees required by local authorities.

Contact Us

If you have questions about shipping, please contact:

Email: [email protected]