Frequently Asked Questions (FAQ)
Pixel Print Co.
General Questions
What products do you offer?
We specialize in custom-made printing products designed according to your requirements. Each order is created specifically for you based on your design, artwork, size, and preferences.
Are your products ready-made or custom printed?
All of our products are custom made. We produce each order according to the details provided by the customer.
Where are you located?
Pixel Print Co. is a registered business operating in Ontario, Canada. We provide custom printing services for customers in Canada and the United States.
Ordering Questions
How do I place an order?
You can place an order through our website by selecting your product, providing your design details, uploading any required files, and completing payment.
Can I make changes to my order after placing it?
Please contact us as soon as possible if you need to make changes. Once production begins, changes or cancellations may not be possible.
Do I need to provide my own design?
You may provide your own artwork, logo, or design. If you need assistance with your design, please contact us and we will let you know how we can help.
What file formats do you accept?
We recommend high-quality files such as PDF, AI, EPS, SVG, or high-resolution PNG files. If you are unsure about your file, contact us before placing your order.
Design & Printing Questions
Will my printed colors look exactly like my screen?
Colors may vary slightly between screens and printed materials due to differences in monitors, lighting, and printing processes.
Will I receive a proof before printing?
If a proof is required for your order, we will provide one for approval before production begins.
What happens if I submit the wrong artwork?
Customers are responsible for ensuring that submitted artwork, spelling, sizes, and details are correct before production.
Production & Shipping
How long does production take?
Production time depends on the product type, order quantity, and current workload. Estimated production times may vary and will be provided when applicable.
Do you ship outside Canada?
Yes. We ship orders to customers in both Canada and the United States.
How long does shipping take?
Shipping times depend on the destination and shipping carrier. Delivery times are estimates and may be affected by delays outside our control.
Will I receive tracking information?
When tracking is available, shipping information will be provided after your order has been shipped.
Payment Questions
What payment methods do you accept?
We accept secure online payments through Square Payments.
When will I be charged?
Payment is required before production begins.
Returns & Refunds
Do you accept returns?
Because our products are custom-made specifically for each customer, we generally do not accept returns or exchanges.
What if my order arrives damaged or incorrect?
Please contact us within 7 days of receiving your order with your order number and photos of the issue. We will review the situation and provide an appropriate solution.
Can I cancel my order?
Cancellation requests must be submitted as soon as possible. Once production has started, cancellations may not be possible.
Contact Us
If you have any questions that are not answered here, please contact us:
Email: [email protected]