Returns & Reprints
Pixel Print Co.
At Pixel Print Co., every order is custom-made specifically for each customer. Because personalized products are produced according to your specifications, we do not accept standard returns or exchanges for correctly produced orders.
We are committed to providing high-quality products and will work with you to resolve any issue related to production errors or damaged items.
Returns
Due to the custom nature of our products, returns are not accepted for:
- Change of mind
- Incorrect size or product selection
- Customer-provided artwork mistakes
- Spelling or design errors approved by the customer
- Differences between screen colors and printed colors
Each order is produced based on the information and artwork provided by the customer.
Reprints
A reprint may be provided if:
- Your order arrives damaged
- There is a manufacturing defect
- We printed your order incorrectly compared to the approved order details
- The product received does not match your confirmed order
If you believe there is an issue with your order, please contact us within 7 days of delivery.
How to Request a Reprint
To request a review, please provide:
- Order number
- Customer name
- Photos clearly showing the issue
- Description of the problem
Our team will review your request and determine the appropriate solution.
Approval Process
If your request is approved, Pixel Print Co. may provide:
- A replacement product
- A reprint of the affected items
- Another suitable resolution depending on the situation
Approved reprints will be produced using the original order specifications unless otherwise agreed.
Order Approval Responsibility
Customers are responsible for reviewing all order details before production, including:
- Artwork
- Text and spelling
- Colors
- Dimensions
- Quantity
- Product selections
Once production begins, changes cannot always be made.
Shipping Damage
If your order is damaged during shipping, please contact us as soon as possible and include photos of the packaging and product so we can assist you.
Contact Us
For questions regarding returns or reprints, please contact:
Email: info@pixelprintco.ca