Refund Policy
Pixel Print Co.
Last Updated: July 19, 2026
At Pixel Print Co., all products are custom-made specifically for each customer. Because of the personalized nature of our products, we generally do not accept returns or exchanges for orders that were correctly produced.
Eligible Refunds
A refund or replacement may be considered if:
- The product arrives damaged
- The order contains a manufacturing defect
- We produced the product incorrectly compared to the approved order details
Customers must contact us within 7 days of receiving their order and provide:
- Order number
- Photos showing the issue
- Description of the problem
Non-Refundable Situations
Refunds are not available for:
- Customer spelling mistakes
- Incorrect artwork or files submitted by the customer
- Incorrect measurements, sizes, or product selections made by the customer
- Changes of mind after production has started
- Differences caused by screen colors versus printed colors
Order Cancellation
Because our products enter production quickly, cancellation requests must be submitted as soon as possible.
Once production has started, orders cannot be cancelled or refunded unless there is an issue covered under this policy.
Replacement Orders
If an approved issue occurs, Pixel Print Co. may provide a replacement product or another suitable resolution.
Contact Us
For refund requests or questions:
Email: [email protected]